About "driver-friendly" policy

• Pc TOUR's partnership of local drivers are working hard to take tourists to travel around Yilan; meanwhile, they take good care of every passenger's safety; because of their working hard, tourists can have a safe journey and enjoy a happy and  a comfortable trip. Therefore, Pc TOUR invites you to maintain the "driver-friendly" policy with us and let's create a driver-friendly environment for them, thank you.

About car charter service

• If you have booked the pick-up at airport service to Yilan, the hours of car charter service will start to count from the moment as you pass through the Hsueh-shan tunnel.

• If you are not sure about the exact time of taking the car, you could choose some time at first and then if you want to change the time, you can contact us one day before. The exact begining hours of the car charter service will start to calculate depending on the reservation time you have booked one day before. Please do not be late on the reservation day to avoid your precious time of the car charter service.
• On weekdays from Monday to Friday, if the road conditions are smooth, the estimated time from Taiwan Taoyuan airport to Yilan is around 2 hours 15 minutes; and the estimated time from Taipei to Yilan is around 1 hours 15 minutes. On weekends from Saturday to Sunday and on Taiwan's national and continuous holidays, the traffic flow is usually heavy, so the estimated time from Taiwan Taoyuan airpot to Yilan is around 3 hours to 3 hours 30 minutes; and from Taipei to Yilan is around 2 hours. Please take the estimated time mentioned above as reference.

Notice for booking

• One child safety seat occupies one seat.
• As booking, please note the number of passengers and luggages; then we could help you arrange the most appropriate seating plan.
• All prices have included tax.

About pick-up at airport

• The driver will pick you up at the airport arrival hall according to the exact time of flight arrival time with your name board and wait for you for 90 minutes. If you haven't shown up after 90 minutes without any notification, you will be considered that you have given up the reservation willingly; and the fee wil not be refunded.
• The name on the name board can be your company's name, Chinese name, English name, nickname and so on, please note it as booking.

About see-off at airport

• The driver will pick you up at the designated location and will wait for you for 30 minutes. After 30 minutes, if you haven't shown up, every one hour late will cost you TWD 500. And you need to pay to the driver directly. Please do not ask the driver not to charge and also do not let the driver wait for a long time. 

Car charter service rules

• As long as the car charter service hours are exceeded, the overtime will be calculated based on one hour. Please do not ask the driver to have discount or not to charge.
• According to Taiwan's law, children under 4 years old should have child safety seat. Therefore, please book the child safety seat if you have children under 4 years old.

Friendly notice

• Please check-in the number of passengers you had booked and bring the suitable luggages. If there are extra passengers or extra luggages without notification that will cause overload, the driver has right to refuse your reservation and the fees will not be refunded.
• The car types and the drivers will be adjusted depending on the situation of the vehicle dispatching on the day.
• If there are any situation you need help on the day, please contact Pc TOUR's customer service immediately, and we will help you figure it out at once.
• Pc TOUR provides two-way mutual evaluation mechanism for the host and the guests, please make use of the function. If you like the host's service, please give the driver good comments to encourage his/her working hard; if you have any suggestions, we welcome you to leave comments for us to advance our service also.
• According to the international etiquettes, if you think the driver's service is good, we encourage that you could properly give the tips to the driver for positive encouragements.  

Refund policy

• How Cancellations Work
• Free Cancellation Policy
• Guest Refund Policy
• Extenuating Circumstances Policy